Chris Arroyo
I Build
From Scratch
Senior QA Engineer & Tech Support Manager with a decade of turning manual chaos into automated confidence. From Raspberry Pi robots to AI-augmented pipelines.
Specializations
What I Do
Four pillars of expertise built over a decade of delivering results
Test Automation
Creating robust automation frameworks using tools like Playwright, Selenium, Appium, and Cypress for web and mobile applications.
Process & Operations
Building efficient systems from scratch—ticketing platforms, fulfillment tracking, and operational workflows with analytics.
Technical Leadership
Establishing departments, mentoring teams, and driving quality across QA, tech support, and manufacturing operations.
AI-Augmented Development
Leveraging Claude, Codex, and AI coding assistants to accelerate test creation, automate code generation, and ship frameworks at 10x speed.
Career Timeline
Professional Journey
A decade of continuous growth across quality assurance, operations, and technical leadership
Tech Support Manager & Senior QA Engineer
Monovo
Promoted to Tech Support Manager after establishing QA department. Now leading Patient Support operations encompassing tech support, manufacturing fulfillment, and quality assurance across the organization.
Key Achievements
Built comprehensive tech support system from scratch: integrated Dialpad/Zoom with Notion for ticket tracking, created internal request forms, and developed analytics dashboard providing valuable operational metrics.
Established 'Patient Support' operational umbrella, extending efficient ticketing and tracking systems to manufacturing fulfillment requests, medication requests, and patient-facing support processes.
Founded and scaled Monovo's QA department, implementing best practices for testing web, mobile, and Bluetooth hardware platforms with automated regression tests and CI/CD pipelines.
Reduced support resolution time by 40% through process optimization and automation, while maintaining comprehensive analytics for continuous improvement.
Lead cross-functional collaboration between Customer Success, Product, Tech, and Manufacturing teams to ensure operational excellence and user satisfaction.
Leverage AI coding assistants (Claude, Codex) to accelerate test automation development, generating comprehensive test suites and debugging complex cross-platform issues in a fraction of traditional development time.
Founder, Developer, and Designer
Venture Quest (Hobby Project)
Launched a gamified scavenger hunt app as a self-driven learning initiative, handling all aspects of development, design, and user engagement.
Key Achievements
Conceptualized and developed a cross-platform mobile app using Flutter for frontend and Firebase for backend services, achieving over 100 active users.
Designed and implemented admin tools for quest creation, task management, and user tracking to streamline the app's functionality.
Managed every facet of the project, from UI/UX design and development to marketing and community engagement, showcasing entrepreneurial skills.
Organized monthly quests to test new features, gather user feedback, and refine the app for a better user experience.
Quality Assurance Test Lead
365 Retail Markets
Led a team of QA engineers, enhancing mobile testing strategies and automation practices.
Key Achievements
Managed a team of 4–5 QA engineers, ensuring smooth collaboration on testing objectives.
Developed test plans and delegated tasks to streamline automation and testing goals.
Enhanced CI/CD pipelines to support efficient testing and rapid issue detection.
Mentored team members on test automation best practices and continuous testing techniques.
Senior Quality Assurance Engineer
365 Retail Markets
Drove innovation in QA processes and introduced automation for hardware and mobile applications.
Key Achievements
Engineered a credit card testing machine using Raspberry Pi, Arduino, and 3D-printed parts.
Automated test workflows via Node.js-based web app integration with Robot Framework.
Refined Android application testing processes, reducing regression issues.
Integrated automated test cases into Azure DevOps pipelines for continuous testing.
Quality Assurance Engineer
SaltStack (Acquired by VMware)
Focused on test automation, bug triage, and scalable QA processes in a fast-paced startup environment.
Key Achievements
Automated regression test cases using Selenium WebDriver and TestRail integration.
Managed bug triage from the open-source community via GitHub, ensuring timely resolutions.
Enhanced Linux proficiency for testing and debugging server-side applications.
Gained experience in AWS and GitHub workflows to streamline collaboration.
Quality Assurance Agent
CleanTelligent Software
Began my QA journey by testing web and mobile applications and learning foundational QA practices.
Key Achievements
Manually tested developer tickets for web and mobile applications, ensuring quality releases.
Tracked and documented bugs with detailed reports to support the development team.
Used tools like PuTTY to investigate server-side errors, contributing to efficient debugging.
Self-taught programming languages and QA automation practices during this time.
Portfolio
Featured Projects
From hardware robots to enterprise pipelines — real projects solving real problems
Credit Card Swiping Bot
Automating regression testing for credit card readers.
Raspberry Pi CI/CD Cluster
Scalable testing infrastructure using Raspberry Pi clusters.
Venture Quest
Gamified questing app for interactive scavenger hunts.
Playwright Professional Experience
Advanced Playwright frameworks in both TypeScript and Java.
Selenium Project
Robust web test automation framework with Selenium.
Appium Project
Cross-platform mobile app testing framework with Appium.
Technical Proficiency
Tools & Technologies
Battle-tested across startups, acquisitions, and enterprise environments
Test Automation
Languages
DevOps & CI/CD
Platforms & Tools
AI & LLM Tools
Also experienced with
AI-Augmented Development
How I Leverage AI
AI isn't replacing engineers — it's supercharging the ones who know how to use it. Here's my workflow for shipping at 10x speed.
Ideate
Describe the feature, test scenario, or automation need in natural language
Generate
Claude & Codex produce framework scaffolding, test cases, or automation scripts
Refine
Review, iterate, and customize with domain-specific QA knowledge and best practices
Ship
Deploy production-ready, tested code in hours instead of days
My AI Toolkit
Claude Code
Primary AI coding partner in the terminal — complex automation frameworks, architectural decisions, and full codebase reasoning
OpenAI Codex
Terminal-based AI agent for rapid test generation, boilerplate scaffolding, and autonomous multi-file edits
Ghostty + tmux
Lightning-fast terminal workflow — split panes running AI agents in parallel alongside builds, tests, and git operations
Prompt Engineering
Crafting precise, context-rich prompts that produce production-ready code on the first pass — not the fifth
This entire portfolio was built using AI-assisted development — from component architecture to animation systems.
Interactive Demo
QA Testing Laboratory
Live testing environments with automation-ready element IDs. Write your own test scripts against these modules.
E-Commerce Testing Lab
Complete shopping platform with product catalog, cart, checkout, and payment flows.
Authentication Testing
User auth flows with session management, security testing, and account recovery.
Data Management
CRUD operations with real-time updates, validation, and filtering against Firebase.
Optimized for
Get In Touch
Let's Connect
Looking for a QA leader who builds automation frameworks, departments, and processes from scratch? I'd love to chat about how I can help your team.
What I'm Looking For
QA Lead, SDET, Staff QA Engineer, QA Manager
Remote or hybrid, collaborative teams
Building QA orgs, automation strategy, DevOps